Step 1: Book Your Recovery
Book
Call us, or complete the online booking form. This should take under 5 minutes and will get your data recovery job logged with us.
We will get in touch to arrange for your device to be collected on a day that suits you. You also have the option to take your device to our service hub in Mildenhall, Suffolk.
Send
When collecting your device, our courier partner will bring a foam lined tote box to place the device in to.
It will be security sealed in front of you before being sent to our data recovery lab.
Delivery Confirmation
We’ll let you know as soon as we receive your device.
Step 2: Device Evaluation
On Receipt
Your device will usually be assessed the same day by one of our data recovery specialists.
Evaluation
Sending the device to us for recovery is agreeing to pay for the Standard service. If we can recover the data under this service, we will proceed immediately with the work required.
Approval
If an Advanced or Genius service is required we will discuss our findings with you and seek your approval.
If you are happy to proceed we will begin the recovery process. If not, your device will be returned to you with nothing to pay.
Step 3: Recovery
The Data
If your recovery only requires our standard service (or we get your approval to continue with the advanced or genius service) your data will be recovered by one of our experienced data recovery engineers.
This process normally takes 1-2 working days, and we’ll keep you updated with our progress.
Advanced/Genius
If an Advanced or Genius recovery is required, we might need a little more time to complete the recovery.
Turnaround times can be dependent on the availability of parts and how quickly we can access the data. We’ll stay in touch with updates throughout this time.
Recovery Complete
Once the data has been recovered, you will have a choice of media to transfer it on to unless you opted to supply your own.
A secure copy of your data will be held on-site for 30 days, and then securely deleted.
Step 4: Returning Your Data
Ready to Return
We’ll get in touch when your data recovery is complete.
Payment for the service is requested at this stage.
Payment
Payment can be made via bank transfer, cheque or cash.
Recovery Complete
When payment has been confirmed your device and your recovered data will be returned to you by the method selected when making your booking.