A customers journey to recover lost data…

The following article was kindly sent in from Marianne Hall of Cambridge Pain Therapy (www.cambridgepaintherapy.co.uk). She shares the circumstances of her data loss and the subsequent data recovery journey…

I have just moved house and, first things first, I removed my ‘security blanket’ possessions from the boot of my car whilst waiting for the removal van to arrive: laptop, hard drives, tablet, phone charger, jewellery, camera and photographs albums! Everything seemed ‘OK’ and I’d found most things and by the evening I was checking emails. I plugged my hard drive in to send some attachments for my work and it coughed a bit, thought about it a bit longer and, finally, gave me access. This got progressively worse over the next couple of days and, to my horror, on one of the most frantic days since the move, my hard drive failed. Nothing. Kaput.

I kept leaving the desk and making a coffee… unpacking the odd box… only to return to discover that the hard drive had definitely failed. That moment of realisation that I might have lost the backed-up contents of 4 old PCs, photos of my children as babies and in their growing years, my grandchildren, my late husband and all the wonderful memories that were captured on film… all gone. That’s aside from my entire iTunes library (over 500 CDs worth) and half-written books including a family history. So I went to bed and slept on it… hoping, upon hope, that my dearly beloved hard drive would come to life again and give me what I wanted: access.

Now I’m waffling so I’ll come to the point: at a time like this, when we feel truly devastated at our ‘loss’ of memories, efforts, records of hard work and achievements, we are inconsolable. I phoned around several companies – all promising the world but with huge expense quoted right at the beginning of each conversation. Then… I was recommended to try Falcon Data Recovery.

On the other end of the phone was a calm, collected, intelligent person who waited until I’d finished my explanation of my whole saga and then gave me a very reassuring action plan. Adam, owner of Falcon, didn’t promise the earth but did talk me through how he would collect my hard drive, what would happen to it (including a journey to the special data laboratory) and surgery would begin to try and discover what had happened to the drive and whether it could be fixed but most importantly, whether data could, finally, be retrieved.

He was upfront as to cost, highlighting the fixed price recovery charges. I was happy but I was impatient, desperate to find out what had caused the drive to fail. Adam came back to me within 24 hours, explaining the ‘mechanics’ of the failure.

He had already started a global search for the spare part required and after what seemed an exhausting task, Adam finally located the ‘replacement drive head’ in Berlin. He told me to be patient. I waited but kept phoning – hoping that it would be a quick fix. It took a few days but it was worth it as the combined efforts of the Falcon team managed to retrieve, after these challenges, all of my data… all of that precious lot of photos, documents, memoires. I was so grateful that when I got the ‘we’ve done it’ phone call, I just wept with relief.

In summary, I’m still in awe at just what Adam and Falcon Data Recovery achieved. Nothing short of a spectacular level of service – all delivered in a modest way with very reasonable pricing. I will never forget how I felt at the ‘loss’ and how wonderful it felt to have a new hard drive with all my irreplaceable data on. Now… should I back up the ‘back up’?

Marianne Hall
26th October 2021

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Falcon Data Recovery | Proud sponsors of Lakenheath FC

Falcon Data Recovery are now proud sponsors of Lakenheath Football Club.

The club recently enjoyed success in lifting the CNet Training Suffolk Senior Cup, thanks to a 2-0 victory over Bildeston Rangers at the end of May.

This great achievement came just days after the club’s promotion to Step 5 in the Thurlow Nunn League Premier Division for the forthcoming season.

Home of Lakenheath Football Club, ‘The Nest’ provides a warm welcome to everyone with it’s newly refurbished clubhouse, great food and a fully licenced bar. The Falcon team are very much looking forward to supporting Lakenheath FC throughout the 2021/22 season as they compete at the highest level ever achieved by the club.

Photo by W.G. Watsonhttps://wgwatsonmedia2.co.uk/
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Helping to take on the climate crisis… one tree at a time.

The team at Falcon Data Recovery care about the planet and we always strive to reduce our carbon footprint in our day-to-day operations.

Falcon Data Recovery are proud to support Ecologi. They plant a tree every time we send a parcel via our tracked and insured courier partner. 🌳

Planting trees is one of the best tools we have in removing carbon pollution from our atmosphere, but Ecologi are also involved with many other projects that remove more greenhouse gasses than our own carbon footprint puts in.

We’re glad to have taken another step forward in taking on the climate crisis and saving this wonderful planet that we all call home.



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Spilt drink on laptop – data recovery for home workers.

Working from home has its challenges. We’re here for you if the worst happens.

“I’ve spilled a drink on my laptop and haven’t got a backup of my files!” is what Mrs H. said to us on Wednesday.

“I can’t believe I’ve been so stupid, please tell me you will be able to help!” she pleaded.

This is a familiar sentence that we are hearing every week as the challenges of working from home have taken their toll across households in the UK. Accidental data loss is incredibly stressful, especially when there is no ‘in-house’ IT department to come to the rescue.

Since March 2020 we have helped an even greater number of customers recover their critical data. Whether you have lost your wedding photos, university dissertation or important documents, we can help.

We know you need your data back quickly, which is why we can often arrange same day collection of your device and start work on recovering your files straight away. That’s exactly what we did for Mrs H., who received her recovered data the very next day. Disaster averted for just £139.99 and a very happy customer indeed.

From water damaged laptops to memory sticks that have seen the inside of a washing machine, our purpose built lab can get your data back without breaking the bank. If the worst happens, contact us. We would love to help.

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Thank you to the NHS

From the Falcon team to the brave NHS workers…

Your tireless efforts in battling the coronavirus pandemic will never be forgotten. You are all heroes in our eyes. Thank you for everything you have done and continue to do.

All NHS workers will benefit from a 15% discount on data recovery. Please let us know when making your booking. The boring terms and conditions are available upon request.

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